Key information

1. Chats are private. Account users cannot see each other’s agent chats or history.
2. SquarePeg’s Agent can:
   1. Answer questions about how SquarePeg works.
   2. Find and rank candidates using natural language, within a job or across all your jobs (including by location).
   3. Search past ATS candidates for a job, if candidate rediscovery is enabled for your account. Ask something like "Find strong matches for this job who haven't applied yet." Matching candidates appear as candidate cards you can open and review. To enable rediscovery, contact [email protected].
   4. Explain why applicants scored or ranked a certain way.
   5. Clarify a candidate’s authenticity signals and ranking.
   6. Recommend or apply criteria changes and rescore jobs (coming soon).
   7. Help users take action on individual candidates or filtered groups (coming soon).

Start a new chat

To start a new chat:

1. Click the agent icon in the main navigation from any page.
2. Click the chat history icon in the top left of the agent window.
3. Click New Chat.

Access chat history

To access chat history:

1. Click the agent icon in the main navigation from any page.
2. Click the chat history icon in the top left of the agent window.

Note: Chats with a green dot indicate an unread response.

Use the search field to find a past chat. Click the three-dot icon next to a chat to rename it.

Delete a past chat

To delete a past chat:

1. Click the agent icon in the main navigation from any page.
2. Click the chat history icon in the top left of the agent window.
3. Click the three-dot icon next to any chat.
4. Select Delete.